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Infographic: The 2025 State of Online Payments
Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…
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Infographic: The Payment Delinquencies Roadmap
Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…
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3 Strategies for Reducing Delinquent Utility Payments
Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…
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Enabling Digital Payments for Everyone: What We Mean and Why It Matters
There’s no “one way” to do anything. If there was, you’d never get to weigh in on how you…
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Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
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The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
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Event Recap: Oracle Edge and OUUG 2024
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
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Infographic: The Annual State of Online Payments
In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…
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On-demand Webinar: 5 Reasons LEXserv Upgraded to InvoiceCloud
Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…
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Employee Spotlight: Celebrating Hispanic Heritage Month
Happy Hispanic Heritage Month! This month-long observance (from September 15 to October 15) offers us a unique opportunity to…
